Our Services

Repairs, Service and Upgrades

Computer Repairs and Service - Discover the Best Way to Make Your Computer Run Faster.

We would probably go so far as to say that Repairs, Service and  Upgrading Computer Systems is perhaps Propeller Head’s bread and butter and our most valued offering to all customers, from the home user to large businesses.  We jump through hoops and we bend over backwards to make sure that you are not only happy and satisfied with the service we offer you that you will also tell all your friends and relatives about us.

We are empathetic and understanding to the technological challenges you may be facing and we are quick to respond to the task at hand.  Hardware and Software are always prone to malfunction.  The causes of issues are many and the solutions can be just as varied.  We can help ease the pain and discomfort by offering you various levels of service depending on your circumstance.

We have field technicians who mainly spend their time on the road and come to you.  Business, residential, during hours and after hours we have the people and the resources to resolve any IT disaster or otherwise that you may be facing.  We have a retail store premises where you can drop off your problem hardware or software glitches (Viruses, Spyware, Trojans, Malware – the digital connected world is full of infections). We can take a look, check Windows for corrupt files and give you a fair and reasonable estimate of a resolution on the spot.  Our policy is that we also have a No-Fix No-Charge work ethic. We also have the ability these days via the Internet to remotely connect, diagnose and fix a whole host of issues without any travel times and inconvenience.  Another area of our promise is SLA’s (Service Level Agreements) that are subscription (monthly fee) based and is predominantly a safety mechanism concentrating on prevention rather than curing.  Security updates, hardware monitoring, virus and spyware updates, reporting and analysis of computer systems, peripheral devices, network activity are all encumbered in this type of service agreement.  The Propeller Head Services Helpdesk offer with unlimited phone, email, chat and remote access is also a subscription offer we have available as well.

Our personnel and our workshop facilities are second to none. Be it hardware or software, we can have a resolution in most instances the same day.

To view more, visit Computer Repairs and Computer Upgrades

Software and Software Licensing

Software:

Whatever your requirements may be, in accounting, productivity, operating systems, graphics, tools & utilities, our expertise in software and software titles is insurmountable.  In our humble beginnings that’s all we did, Software.  We have the knowledge and the expertise to recommend, suggest and procure all kinds of off-the-shelf software for your specific needs.  The area of software & applications is growing in serious numbers given the capability of hardware which is now exceeding in speed, performance and capability. The advances being made in core processor technology is enabling software applications to be better, faster and even cheaper.

Microsoft, Adobe, Symantec, MYOB, QuickBooks, Computer Associates, Red Hat, Trend Micro, Webroot, and many more vendors we have had a relationship with for over a decade now and there are countless of other software companies that we deal with on a daily basis to help ensure you have the right software for the right application at hand.  The choice of software applications stretches far and wide and without a proper footing, it can cost you time and money.  You don’t want to implement a software solution that is not the right fit as this can cost a hell of a lot more than simply the software purchase price, as traditionally the software is the key to most successful businesses.  Our software services and advisory expertise can help you identify and resolve most, if not all, of your software dilemmas.  We are here to help and ensure you have the right solution. Want to know the best way to make your computer run faster? Give us a call and ask us what you want to achieve with your technology road map and we can come up with the best fit for you. 

Software Licensing:

Perhaps one of the least known areas regarding software is the availability of Volume Licensing being offered by most, if not all, software vendors.

Simply stated, volume licensing of software makes it easier and more affordable to run software on multiple computers within an organization. It will be much easier to audit, manage and keep it all updated and legal.  SOE’s (Standard Operating Environment’s) can only be done through this way and the implementation of licenses allows for ‘keyless’ media to be used saving time and money when having to install key applications & systems, managing and activating the software and ensuring a common company-wide standard of best IT practice.

By acquiring software licenses you only pay for the licenses and quantities that you need or use. Boxed software (or Full Packaged Product - FPP), on the other hand, which includes media (the CD-ROM or DVD), a user's guide and other packaging items, becomes a nightmare to deploy, manage and administer. Eliminating these physical costs and purchasing in volume/bulk often reduces costs and provides a more customised purchasing option with improved software management.

Depending on the Volume Licensing program you choose, you may receive media, and you have the option to acquire media (or supplemental media), documentation, and product support separately as needed.  There are also Volume buy breaks depending on quantity, special Government, Education and Not for Profit pricing as well, depending on the industry you are in.  You even have the option to rent or lease software, making it an expense to your company and taking off the balance sheet into the P&L as an expense to the company with predictable cash flow advantages.

In the case of some Volume Licensing programs, you may also purchase Software Assurance or Software Maintenance.  This comprehensive offering can help you get the most out of your software investment. It combines the latest software with phone support, partner services, training and IT tools. You can choose Software Assurance at the time of purchase and begin using your benefits immediately for the term of your license agreement.

To choose the optimal approach for your organization, you must first understand the major characteristics of Volume Licensing policies and programs. Areas for consideration:

• The size and type of your organization
• The products you want to license
• The way in which you want to use those products

Software vendors can tailor some of its programs to meet the needs of specific industries, depending on the primary function of the organisation. For example, the public sector organisations such as schools and universities.

For smaller organisations, certain licensing programs provide a simple, cost-effective way to acquire the latest software technology has to offer.

Projects and Consulting Services

IT Project Management, IT Consulting, IT Management

With over 20 Years of experience and knowledge of being in the IT industry, seeing all the exponential growth and changes has enabled us to undertake quite a number of specialised IT projects. Some of these projects include digitising the production, editing the Australian Survivor Series, implementing a warehousing solution with RF ID, and implementing Cloud and Cloud-Based Computing and putting into the hands of our customers. We can also help setup wireless networks.

Not sure? Want a second opinion? Want a better solution? Is there a better way?  The technological landscape is vast and growing every day.  Not only does the rate of growth need consideration, but also the rate of change.  How do you future-proof your business, your operations and your processes? Who can you turn to and get a glimpse, at least an inkling of understanding, of what is out there, what works or has worked before, and establishing a trustworthy relationship with someone with the experience, the knowledge, the contacts and the integrity?  With Propeller Head on your side, you have all this and more.

Propeller Head Technology can help you come up with cost-effective IT solutions that don’t cost the earth and at the same time you have the reassurance that what will be put in place will pass the test of time without  being out-dated soon after implementation.  We can come up with the solutions, coordinate and project manage it and at the same time implement and support you throughout the deployment with A1 aftersales service.  We are here for the long term and we are here to help. We are only a phone call or an email away. Rest assured we will be on to it.  Longevity, History and Integrity are rare in this industry sector. Propeller Head Technology has seen it all and can therefore advise, guide and help you along the way. Just give us a chance to prove to you our capabilities that stretch far and wide.

Find out more about our IT Consulting Services.

Microsoft Office 365

Want to be seen larger than you are, more professional and more technologically savvy?  Want to have access to enterprise-grade software services and applications? Creating the right IT solution and investing in the right hardware and software architecture with the appropriate levels of security and redundancy, system administration and the support staff can be a daunting, expensive and risky undertaking for anyone in business today.

Microsoft takes all the pain of setting up, maintaining and implementing such large-scale IT infrastructure for the price of a small monthly fee, but paid annually on the anniversary date.  For less than 2 lattes’ a month, Microsoft can host all your emails, documents, files and more in the ‘Cloud’, i.e. the internet.

The Microsoft Office365 service includes:

Microsoft Online Services gives your business the powerful productivity capabilities of Microsoft Exchange Server, Microsoft Office SharePoint® Server, Microsoft Office Communications Server, and Microsoft Lync. All hosted online and all up and running quickly and easily without the upfront costs of an on-premises hardware & software implementation with all its ongoing costs and not to mention the hefty initial capital investment.

The suite of productivity tools enables your workers to communicate and collaborate effectively, while enabling your IT team to focus on more business-critical tasks. And with services hosted by Microsoft, you can have peace of mind knowing that experts are managing your IT and that your services will be available when you need them.

Say goodbye to Viruses, Spam, Backups and UPS’s including costly servers and server software  as Microsoft takes care of all this for you.  All you need is a computer and an internet connection and leave the rest to Microsoft and its team of engineers.  From as little as $4.40 per month, you can confidently and happily achieve an IT solution to match the best of breed out there in the world of connectivity, networking and business.

Call one of our Microsoft Online Services experts at Propeller Head today and let us show you by example how you can achieve world class IT practices for a fraction of the cost of implementing it and managing it yourself.

Managed Services by Tech Matters

Tech Matters provides an outsourced solution that can be customised to an agreed level of service through a Service Level Agreement (SLA) at a cost that is mutually agreed upon and managed through and defined by the Service Levels required.

IT Support for Small Business

Your IT Infrastructure is a critical investment in money, time and people.  The integrity of that investment is evidenced through its ease of use, availability and performance.

Regardless of size, IT Infrastructure is becoming more and more complex with the introduction of continual updates and enhancements, networked solutions, virtualisation and cloud environments. This constant renewal and change is evident across a broad range of applications and environments which even affect the small SOHO office person(s).

That complexity requires ongoing updates, support and maintenance that can be delivered either in-house (expensive) or as an outsourced service. 

How Managed Services Work:

Managed Services and/or a Service Level Agreements (SLAs) are a customised technology solution package designed to keep your IT environment running smoothly by providing a proactive approach. Service agreements provide us with a mechanism for responsive technical support services, proactive monitoring of critical services, a daily review of core health metrics, scheduled server and workstation maintenance and exclusive discounted rates for support and implementation of such services.

We work closely with you to determine what's important to you and your organisation.

• Technical support services using a well-equipped, single point of contact IT service desk/Help-Desk, offered in a time to provide an efficient support mechanism
• Scheduled maintenance services to keep your IT investment running smoothly and securely
• Quarterly Site Visits to ensure Hardware and Software are optimally configured and connected
• Regular communication with you to ensure operational objectives are being met
• Service Level Agreement targets which outline the timeframe in which we can deliver our support services to you
• Network monitoring and daily vital statistics are collated and reviewed to provide proactive monitoring of key infrastructure

Our 24x7 monitoring systems allow us to manage your Internet links, your valuable information and databases, and your internal networks and servers.  All for a low cost no-contract monthly fee.

View our full range of IT support services for small business or please call or email us 1300 720 744, info@techmatters.com.au