Remote Desktop Support You Can Trust
There are various secure remote control applications on the market that are quick and easy to install and can give our technicians access to remotely control your computer, notebook, tablet, or even smartphone. Via such Remote Control Software, we can fix, repair and configure 95% of all software-related issues. So long as you have an internet connection, with even very low speeds, we can remotely ask for your permission to come in and remotely control your computer to diagnose and solve the issue at hand or whatever other problem you may be experiencing.
Software such as Teamviewer, LogMeIn, VNC, Citrix Goto Assist or GoToMyPC, Join.Me, Bomgar, etc. have now been available and on the market for over 15 years and as such allow us to provide high quality remote desktop support. We provide full and secure control including initiating several reboots if need be so we can solve even the most intricate and complex task remotely without the expense or overhead of an onsite visit from a field technician or the experience of unnecessary time delays.
Software installations, Virus and Spyware removals, Device Driver Installations and Updates, Windows Updates and Patches can all be done this way. We can even show you how to perform a certain task on the various software packages and help navigate your way around the desktop.
Tutorials and training can also be conducted through remote desktop and remote assistance. We can even share our screen with you if we find it will help you with your issue.
What normally happens in this type of support or enquiry is we receive a phone call or a Skype Call and we talk you through our activities then and there. If there are tasks that will take a while to do, like downloading the latest drivers, or installing a printer using either the CD or downloading the files from the website, you can watch what we are doing or go off and make yourself a cuppa whilst we do all the heavy lifting for you and ensure your computer, notebook or other smart devices are working at their optimal.
It’s also worthwhile to note that all our staff are qualified with years of experience and our knowledge base is vast and wide, covering well over 60 combined years in the industry as we always train our staff to be the best in their field of online remote tech support or remote helpdesk management. We have most bases covered including the emerging threat of Ransomware, such as CryptoLocker and CryptoWall.
Choose the Finest in Online Remote Tech Support.
To find out how we can help your business, contact us or call us today (03) 9807 2999.